Turning Seminar Attendees Into Clients
In the previous articles, I have covered how to fill up the seminar
room and how to close appointments right at the seminar. (see previous
articles listed at seminar
articles on marketing and appointment setting).
If you follow the plan, you have 20 appointments with qualified prospects.
In the last article, I explained what I do on the first appointment.
Today, I discuss the second appointment, the closing appointment.
With seniors, do not try and close at the first appointment, unless
they ask for a specific product or solution and they are seeking to be
closed. In my practice, that occasionally occurs, but I always seek to
make the second appointment. It gives me time to make a compelling presentation
and close for ALL of their money, not just some of it. At the second appointment,
I will typically do the following: regarding their mutual funds, I print
out a one-page Morningstar report for each of their funds. I will point
out under-performance, excessive fees, duplication of holdings, inappropriate
categories or other problems I see with their funds. I will show their
average fund performance on a small spreadsheet in comparison to the money
management strategy that I use (the Dow Dividend Strategy):
|
Janus Worldwide |
Kaufman |
Contrafund |
Average
of Your Funds |
Dow 5 |
|
|
|
|
|
|
1 Year |
18.3 |
13.9 |
13.6 |
15.27 |
26 |
5 Year |
24.2 |
13.5 |
17.1 |
18.27 |
23.7 |
10 Year |
na |
na |
17.5 |
17.50 |
19.5 |
15 Year |
na |
na |
18.4 |
18.40 |
23.2 |
This hard evidence is usually sufficient to close the business
and move the client funds under my management. Of course, if you
do not want to sell performance, then develop your own hard evidence
why you can do better for the prospect and put it on paper.
As to stocks, I subscribe to the Value
System on CD-ROM, which allows me to print a nice graph of each
stock relative to the S&P
performance over the past 10 years. The prospect can easily see
which stocks have under-performed the market and we can isolate
candidates for sale. Again, I am showing the prospect some hard
evidence from an independent source.
If you have been attempting to close with just a verbal explanation
of your good ideas, you are losing sales. Put it on paper and show
evidence for your recommendations.
If we are looking to get long-term care insurance, I show the
prospect a list of the 10 largest insurers in the U.S. and then I
show them quotes from three of these on a small spreadsheet. I also
show them policy rankings from Consumer Reports. It's easy to pick
out the least-cost company and explain differences between the
policies verbally. Most prospects will make their decision based
on the Consumer Reports article and the cost. Having 3 companies
side-by-side on one spreadsheet and the article makes closing the
sale easy for me. Presenting this type of third-party hard evidence
is a most convincing way to close business.
Similarly, if the situation calls for life insurance or other
estate planning issues or any other financial issues (e.g. exchanging
an existing annuity), I will put some comparison on paper.
I do not use any financial planning software as I have never
found any program that caters to my clients, age 60 and over. So
I use only an Excel spreadsheet and Word as my presentation software
(along with Morningstar and Value Line reports as mentioned previously).
|